FAQ
Asked & answered.
Everything worth knowing before you order — origin, timelines, care, and authenticity. Tap a question to open it.
01Exchanges & returns.
Every item we release is carefully designed with custom elements, making it a unique statement piece. Because of this, we do not offer returns or exchanges.
Please make sure to check all details before purchasing. If you need any assistance, our team is happy to help before you place your order.
02Where are our products made?
We design and produce everything in-house at our studio in India — from the digital content to the actual physical product and everything in between, all created by a single artist.
This hands-on approach lets us maintain full creative control, ensuring that each piece reflects our passion for design, quality, and craftsmanship.
03Can I cancel or modify my order?
We don't allow cancellations, but if you need to make any changes, we've got you. You can request modifications within 24–48 hours of placing your order by reaching out at konnect@dextrousmotorsports.com.
We'll do our best to accommodate your request.
04Where can I find the size guide?
Size guides are available on each product page. Shoe sizes are based on the men's sizing chart. For any questions, reach out to us.
05Payment methods.
You can complete your purchase using UPI, bank transfer, credit cards, debit cards, or PayPal. All transactions are securely processed for a hassle-free checkout.
If you have any payment-related queries, don't hesitate to contact us.
06How long will my delivery take?
Delivery times vary depending on the product:
- Apparel: typically arrives within 2–6 business days.
- Custom Sneakers: take 2–8 weeks to complete, as each pair is handcrafted with attention to detail. More intricate designs may require additional time.
You'll receive a tracking link once your order has been dispatched. If you have any concerns, feel free to contact us.
07Caring for your sneaker & storage unit.
Each pair is a custom design, handmade in limited numbers on a Nike Air Force 1 High using high-spec. Angelus leather paints. The shoes are thoroughly prepped and deglazed, and every element is handcrafted and hand-painted.
08Are our products authentic?
We stand by authenticity. Our products are made using 100% genuine materials, and we are firmly against counterfeit goods.
When you shop with us, you can trust that you're getting the real deal — crafted with quality and precision.
09Dextrous after-sales services.
Selected Dextrous builds qualify for after-sales service — repairs, part replacements, and refinishing handled by the same studio that made them.
To check whether your piece qualifies and what's covered, reach out at konnect@dextrousmotorsports.com with your V.I.N. and we'll take it from there.
10How do I customise my own pair?
Every commission is one of one — hand-painted and built around your direction. There are three ways to book one:
- Spec.My Sneakers form: the quickest route — open the Spec.My Sneakers pop-up on the site, fill in your details and inspiration (there's an exploded spec guide showing every element we can customise), and submit. We'll come back with the next steps.
- Begin Commission: head to Shop → Custom Sneakers → Begin Commission on any sneaker you like. It generates a ready-to-send enquiry email for that specific pair — just fill in your details and hit send.
- Email or DM us: reach out directly at konnect@dextrousmotorsports.com or message @dextrousmotorsports on Instagram, and we'll take it from there.
Whichever route you pick, we'll walk you through the options, timeline, and pricing before anything begins. Your budget is simply the base sneaker cost plus the design cost.
11Is it safe to order online?
Yes. All transactions are securely processed through trusted payment providers, and your details are never stored on our end. If you have any concerns before ordering, contact us and we'll be glad to help.
12Can't find what you're after?
If your question isn't answered here, we're one message away. Reach out and a real person from the studio will get back to you.
— Email The StudioAsk us anything.
If it isn't covered above, reach out at konnect@dextrousmotorsports.com — we'll help before you order.